Why use an APHC member?

All APHC members are qualified and professional plumbers and heating engineers who are committed to delivering high standards of workmanship and unrivalled levels of customer service. Only plumbing and heating companies that have passed APHC’s strict quality assurance criteria are accepted as a member.

APHC members must:

• Comply with the requirements as laid down in the APHC Membership Schemes Rules
• Carry out their trading activities to the minimum standards as laid down in the APHC Customer Charter
• Investigate a customer complaint to the standards as laid down in the APHC Minimum Requirements for a Customer Complaints Procedure
• Provide full contact details on all relevant communications with customers including written correspondence, quotations, invoices and electronic communications.  
• Ensure that appropriate levels of insurance are in place commensurate with the business activities.  A minimum of £2M worth of public liability must be maintained at all times and a minimum of £5M employer's liability must be maintained at all times where staff are employed. 
• Ensure that only competent operatives are employed to undertake plumbing and heating work.